Terms and conditions

General conditions

This website is operated by Eiano, a company registered in France. Throughout the site, the terms “we”, “us”, “our”, “the Seller” refer to Eiano. The terms “you”, “your“, “yours”, “the Buyer”, “the customer” refer to yourself. Eiano offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions, including additional terms referenced herein and/or available by hyperlink, namely:

  • Terms of service: explains how the site acupressu.re is made available to the User.
  • Privacy policy: describes the types of personal information collected by acupressu.re and how we use it.
  • Disclamer: discharges acupressu.re of any liability for products sold on acupressu.re web site and for all information provided.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. Seller and Customer Service

The site acupressu.re is the property of Eiano EURL, 50 rue des Peupliers 92100 Boulogne Billancourt, a company registered under SIRET n° 81405938200014 in Nanterre, France. Our intra-community VAT number is: FR 40 814059382.

2. General Conditions of Sales

2.1. Object of the GCS

Present GCS apply to the online sale of the Eiano company products on the company site acupressu.re. The site is accessible to all parties as mentioned above in our General Conditions.

2.2. Application of the GCS

These GCS concern exclusively the contracts of the online sales of the products sold by the Eiano Company to its customers. These GSC are applicable to all and any products sold on this site.

2.3. Availability and Enforceability of the GSC

These GCS are made available to the consumer on the seller’s website via the hyperlink “Terms and conditions” where they can be read or on demand, can be made available by Eiano directly by telephone, e-mail or mail. These GSC have legal effect on the consumer who recognizes, by ticking a box on the online form, having had the knowledge and accepted them before validating his order. Validating his order by confirming the above mentioned GSC, means the Customer accepts the full agreement to the GSC in effects at the time of the order.

2.4. Modification of the GSC

The Eiano Company reserves the right to modify its GSC at any time. In case of the modification or update of the GSC, these are enforceable from the day they are posted online but cannot apply to the contacts concluded prior to these modifications. The applicable GSC remains those in effect at the time of the order.

2.5. Contractual Terms

Invalidity of the individual provisions of the contract does not affect validity of the contract as a whole. Eiano cannot be held liable for any consequential damage arising from these terms and conditions. Eiano cannot be held liable for breach of contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, notably of the postal services and means of transport and/or communication.

3. Protection of Minors

In order to view this site and order you must not be a minor and you must be under supervision of your parents or legal guardian. Therefore any person placing an order on this site is understood to have read and fully complied with and accepted this contact.

4. Products

Products proposed for sale on the sites are described on the site. Photographs showing the products do not constitute a contractual document and Eiano cannot be held liable for any difference and mistake with the original product.

Products comply to the actual French Laws notably relating to loyalty of commercial transactions and consumer’s protection at the time of their sale

The products presented for sale on the site are available, unless the Customer is informed otherwise, for the price stated as long as they are shown online and in stock.

5. Price

Selling price of the product is the one in effect on the day of the order, including the VAT in effect on that day if applicable. The selling prices are mentioned, for each one of the products in the online catalogue, in US dollars, VAT and all taxes included for the European Union. No additional shipping costs are charged, with the exceptions of product offered for free which include a fixed fee for shipping and handling. The total amount due by the Buyer is indicated on his order confirmation page. These prices are mentioned all duties and taxes for the countries located within the European Union. For the countries outside the European Union, the Buyer commits to pay all necessary import duties and taxes concerning the products.

The Seller reserves the right to modify its price at all time, all the while guaranteeing the Buyer application of the price in effect of the day of the order.

In case of promotions, the Seller undertakes to apply the promotional price to all orders placed during the promotion.

6. Order process

Recommended order process on the site is the following: read the information about products, choose your products, eventually select the options, add them to the cart, proceed to checkout and complete the required information, such as your identity details and data. Then choose your payment form. Validate your cart, accept the present Terms and Conditions.

Customer commits to checking the content of his cart, the Seller is not accountable for any mistake made by the Customer. Follow the instructions for the payment and delivery information. The Customer will then receive an e-mail to confirm payment and order as well as the delivery information.

Any modification of an order by the Buyer after confirmation of his order is submitted to the Seller’s approval.

The Buyer commits himself to communicate his exact and real contact references. The Seller reserves the right to refuse all and any order such as in case of an unusual or dishonest order or for legitimate reasons and can ask, in doubt about the authenticity of the request or the identity of the Customer, for proof of identity, residence and/or used mean of payment. In this case, the order will be effective only from reception of these documents. Failing to do so under 5 days, we reserve the right to cancel the order.

7. Unavailability

If the products ordered are unavailable for delivery, the Seller informs the Buyer immediately. In case of unavailability for more than 12 weekdays, the Customer will be informed and can choose to cancel his order. The Customer can opt for a credit note or a refund that the Seller commits to doing within one month.

8. Payment

The total order is due at time of the order and payable in euros and debit operations are made in euros. The total sum may differ from the sum indicated on the web site due to the differences in currency rates of the acquirer bank and the issuing bank.

A receipt in US Dollars mentioning the pre-tax prices, VAT included if applicable, will be emitted by the Seller and sent by electronic mail to the Buyer. In case of failing to pay or the bank and/or the accredited entity refusing to authorize payment, the Seller reserves the right to refuse an order.

In compliance with the article L. 132-2 of the monetary and financial French Code, the commitment to pay by card is irrevocable. By communicating his bank information during the order, the Customer allows the Seller to debit his card of the amount indicated. The Customer confirms he is the actual owner of the card to be debited and legally has the right to use it.

The payment is secured and is processed by Stripe or PayPal, both external handlers. Eiano never has knowledge nor access to your card information.

9. Product and Ownership

The characteristics of the products and their price are described on the Seller’s website. The Customer certifies having received the detailed information about the delivery fees, payment and execution of the contract. The products remain the property of the Seller as long as the complete payment of product and delivery charges has not been done.

10. Cancellation period

The Buyer beneficiates from a cancellation period of fourteen (14) clear days starting from reception to return the product to the Seller. The Buyer can ask for the exchange or refund without penalty, except for the packaging and shipping charges and the return costs. The products will be refunded under the provision that the condition of the products and their packaging are returned in their original state, unopened, unused, and neither deteriorated nor soiled. To cancel an order under the cancellation period of fourteen (14) clear days, the Buyer must return the products at his own expenses in its original packaging after informing the Seller by letter or e-mail at support@acupressu.re. The refund will take place in the shortest time after reception of the returned merchandise.

11. Conformity

Our products are delivered as described. In case of the delivery of a flawed or non-compliant product, the Seller must send it back within 12 weekdays, in its original packaging and describe the rejection reason on the delivery form. The Buyer can ask either for an exchange or for the cancellation of the order with the refund of the payment. Prior to any return, the Buyer should contact the Seller by e-mail at support@acupressu.re.

12. Delivery

Delivery is done to the address on your order form. Countries available for delivery are listed by clicking on the “Country” field of the order form. For delivery in other countries, please contact us before placing order.

Delivery time can vary from 7 to 30 weekdays, except for the holiday dates specified on the site, after complete payment of the order. We do our best to deliver in the shortest time. The Seller is in no way responsible for the post delays.
Our policy is to offer worldwide free shipping for all products through agreements with suppliers. Nevertheless you acknowledge and accept that in case we would not be able to offer free shipping to your country for a particular product, we would not be bound to deliver the product and you would be fully refund of your purchase. Freebies, products offered for free, include a fixed fee for shipping and handling detailed at checkout.

A delay in delivery, even important, cannot constitute an acceptable cause to refuse the delivery, or damage claim.

Our shipping is done by outside transporters. The Eiano Company can in no way be held responsible for the delays and losses due to the transporter. It is of the responsibility of the Customer to check for the good state and the conformity of the package. Any claim concerning the delivery must be made to the carrier.

13. Litigation

This website is ruled by the French Law and any litigation about this contract, its translation, existence and the use and sales of any product on this site, are under French Law and will be ruled by French courts exclusively. In case of a disagreement or impossibility to settle amicably, the disputes shall be submitted to the competent court in Paris, for the customers in France as well as abroad.