Shipping & delivery

Delivery time

We are working directly with manufacturers, this is why we can offer such good deals. Once payment is confirmed, we will send your order within 2 to 7 working days. Then you will receive your order within 2 to 6 weeks (US & EU) and 3 to 8 weeks (anywhere else).

Why does delivery time varies so much? Excluding force majeure (bad weather, strikes, etc.), the following 3 factors account for total delivery time:

  1. Weight and dimensions of the package.
  2. Place of last dispatch (large city vs. remote rural area).
  3. Time of the year (holidays, new year’s day,clearance sales,  etc).

Shipping destinations

Our store ships to 180 countries and our policy is to offer free shipping on all items sold on Acupressu.re. While we’ve done our best to cover specifics of every country, trading agreements and local laws about parcels sometimes change faster than we can anticipate. If for any unexpected reason an item could not be shipped to your destination, your purchase would be refunded 100% immediately (and we’d of course convey our most sincere apologies for the inconvenience).

Our current organisation prevent us from shipping to any APO, FPO and DPO addresses (sorry).

Taxes

All shipments being sent to and from a country or region must clear customs first. That is usually the responsability of customers to do so. Different countries have different tax rule on the imported goods. Therefore, it would be better if you know your county’s custom policies before you place an order.

To make the process of clearing customs as transparent as possible for you, we instruct our partners for logistics to label your items as “gifts”, as it is usual practice for the kind of goods and value we are dealing with. However, if your items should be detained by customs, you are responsible for their clearance and for any custom duty fees that may be charged upon delivery.

Gift products order rules

Gift products are offered for free, plus a shipping & handling fee to cover fixed charges of our logistics. You can only order a maximum of 5 gift products per order. You can also mix gift products with standard products on your order. A shipping & handling fee for gift products will then be applied at checkout. Please feel free to contact us at support@acupressu.re if you need any clarification about this.